Call Centre Committee
Report of the Call Centre Committee
December 2023
Brian Oldford
The committee just recently had a meeting with the employer.
Several items were discussed including CCAAT. Further ADHOC meetings will be scheduled for the replacement for CCAAT and the new tool should be completed by December 2024.
Acronym:
CCAAT – Call Centre agent assessment tool
Respectfully submitted,
Brian Oldford
Chair of the Committee