On July 1, 2023, the Public Service Health Care Plan administrator was changed to Canada Life. Some inconvenience was expected in the first week or so, given the scope of the change. Unfortunately, the problems continue to plague our members. Customer service wait times remain too long, and too many calls remain unanswered. This poorly managed transition prevents our members from fully taking advantage of their benefits. Some members are postponing treatment, others are left with invoices that have not been reimbursed leading to financial hardship. It certainly feels like Phoenix 2.0.
The Union of Taxation Employees (UTE) has spoken out in the media. Now we need your help. We need to put pressure on the federal government and call for accountability and solutions from Canada Life.
We are asking you to contact your member of parliament (MP).
WHY?
Not only will contacting your MP put pressure on them and the Liberal government to get solutions, but he or she can contact someone at Canada Life headquarters on your behalf.
If you don’t know who your MP is, you can use the form at the bottom of this page or follow this link https://www.ourcommons.ca/Members/en.
We suggest you also include the Canada Life ombudsman at ombudsman@canadalife.com, the President of Treasury Board the Honourable Anita Anand at Anita.Anand@parl.gc.ca, the Minister of Public Services and Procurement, the Honourable Jean-Yves Duclos at jean-yves.duclos@parl.gc.ca, and The Minister of National Revenue, the Honourable Marie-Claude Bibeau at marie-claude.bibeau@parl.gc.ca.
A personal message from you, outlining the problems you, family and friends have had getting service from Canada Life, will be more impactful than any form letter. We are providing the following to help you get started and hope you will personalize it.
On July 1st, the Public Service Health Care Plan administrator was changed to Canada Life. It is now October and many of us cannot get answers and support from this company. Customer wait times are unacceptable. Many calls go unanswered. Some of our colleagues have postponed treatment while others have unpaid invoices.
We rely on our health care plan to provide essential medication and treatments.
We are tired of the promises and want action. We have waited long enough. This fiasco is feeling like Phoenix 2.0. We are looking for solutions to this problem. What can you do for us?
We know you are suffering, and we will continue to put pressure on the government. Your emails are important, especially when writing to your MP. Help us help you by writing.
In Solidarity,
Marc Brière Jérôme Martel
National President Chair, Political Action Committee
Union of Taxation Employees