Hours of Work

ABSB Contact Centre Hours of Work - April 2026 to March 2027

Hello Sisters, Brothers and Friends,

The employer recently provided to the Union of Taxation Employees (UTE) National Office a revised notice for the hours of work in its Assessment, Benefits, and Services Branch (ABSB) Contact Centres for the period of April 2026 to March 2027, along with its Matrix, for consultation in keeping with our normal practice.

The employer has decided not to make changes to the Matrix, a decision to which the UTE will not object.

In Solidarity,

Contact Centre Committee Meeting

DATE: July 3, 2024 TIME: 1pm-4pm
BRANCH: ABSB and CVB UNION: UTE
LOCATION/FORMAT:  Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams)

MANAGEMENT ATTENDEES:

Contact Centre Committee Meeting

DATE: February 6, 2024                 TIME: 1pm-4pm

BRANCH: ABSB and CVB              UNION: UTE

LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams)

Contact Centres Hours of Work

Hello Sisters, Brothers and Friends,

The employer recently provided to the UTE National Office a revised notice for the hours of work in its Contact Centres, along with its Matrix, for consultation in keeping with our normal practice.

The Employer’s proposal includes the elimination of shift work in the Call Centres. More specifically, with respect to employees working a Tuesday-Saturday schedule, the plan is to transition to a Monday-Friday schedule as follows:

Contact Centres Seasonal Hours of Work

Hello Sisters, Brothers and Friends,

The employer has recently provided the UTE National Office with a revised notice regarding hours of work in its ABSB Contact Centres, along with an updated Matrix, for consultation in keeping with our established practice.

The purpose of the proposed change is to establish two recurring seasonal operating hours periods so that the national contact centre network can continue to provide service Monday to Friday from 8:00 a.m. to 8:00 p.m. Eastern Time.

Non-renewal of term members - CRA Contact Centres

Hello Sisters, Brothers and Friends,

Over the past few weeks, the Canada Revenue Agency (CRA) and the Union of Taxation Employees (UTE) National Office have held discussions regarding upcoming changes to work schedules at the CRA Contact Centres. According to the employer, these changes will enable it to meet call demand by redistributing its network's capacity. These meetings were convened in accordance with the collective agreement, and at the invitation of the CRA, to discuss a proposed new schedule concerning the Hours of Work for its Contact Centres.

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