By now, you may have read the press release from the Minister of National Revenue and an email to all call centre employees announcing measures to be taken by the Canada Revenue Agency (CRA) to deal with tax and benefit information concerning the emergency benefits and other matters related to the tax filing season.
The Canada Revenue Agency will be hiring up to 2,000 new call centre agents to help Canadians file their tax return in an unprecedented year that saw millions of taxpayers rely on the Canada Emergency Benefits during the pandemic.
“Canadians expect top quality service when it comes to accessing important emergency benefits. Privatizing a call center opens the door to a breakdown in communication, breach of privacy, and frustration for those who need urgent help.” – Marc Brière, National President of the Union of Taxation Employees
Sisters, Brothers and Friends,
The Union of Taxation Employees (UTE) has consistently opposed contracting out the work of federal public service workers, especially the work of members of the UTE.
