Call Centres

Important Information for Call Centre Members

Union News - September 2021

Off Phone Time

During the last round of collective bargaining, your Union, the Union of Taxation Employees (UTE), was successful in negotiating a provision to assist Call Centre members in enjoying a reprieve from the continuous engagement of responding to enquiries and requests for assistance from taxpayers. The following clause was agreed to during bargaining by the UTE and the employer (the CRA):

Wednesday, September 1, 2021