The Union of Taxation Employees (UTE) acknowledges yesterday's update from the Canada Revenue Agency (CRA) on the 100-Day Service Improvement Plan and the measures announced to reduce wait times and improve access to services as we head into tax filing season.
Sisters, Brothers and Friends,
Sisters, Brothers and Friends,
Hello Sisters, Brothers and Friends,
The employer recently provided to the Union of Taxation Employees (UTE) National Office a revised notice for the hours of work in its Assessment, Benefits, and Services Branch (ABSB) Contact Centres for the period of April 2026 to March 2027, along with its Matrix, for consultation in keeping with our normal practice.
The employer has decided not to make changes to the Matrix, a decision to which the UTE will not object.
In Solidarity,
Hello Sisters, Brothers and Friends,
For a number of years, the Union of Taxation Employees (UTE) has engaged in consultation with the Canada Revenue Agency (CRA) with respect to extended hours of service in the CRA’s Assessment, Benefit and Services Branch (ABSB) Contact Centres during the income tax filing season. These extended hours of service were initially introduced by the CRA to meet the needs of Canadian taxpayers, both individuals and businesses, to assist them in the filing of their income tax returns and such other ancillary matters.
Dear Brothers, Sisters and Friends,
Right now, CRA call centre workers are being hit hard.
Since May 2024, more than 3,300 jobs have been cut—and more cuts are coming.
Wait times have exploded to as long as 3.5 hours, and fewer than 5% of callers are reaching an agent.
Across Canada, the effects are being felt:
In this edition of Union News, we are going to discuss several articles contained within the collective agreement. This includes the most recent changes to our collective agreement along with changes in place because of negotiations during the past few rounds of collective bargaining.
| DATE: July 3, 2024 | TIME: 1pm-4pm | |
| BRANCH: ABSB and CVB | UNION: UTE | |
| LOCATION/FORMAT: Hybrid - In-person (395 Terminal Ave - Room 8005 8th floor, Ottawa) and virtual (MS Teams) | ||
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MANAGEMENT ATTENDEES: | ||
