Policy Grievance, Complaint - ABSB Call Centre Hours of Work
Sisters, Brothers and Friends,
Sisters, Brothers and Friends,
National Call Centre Committee met on February 22, 2022
The following items were discussed with the agency:
Respectfully submitted,
Eddy Aristil
Committee Chair
Sisters, Brothers and Friends,
During the last round of collective bargaining, your Union, the Union of Taxation Employees (UTE), was successful in negotiating a provision to assist Call Centre members in enjoying a reprieve from the continuous engagement of responding to enquiries and requests for assistance from taxpayers. The following clause was agreed to during bargaining by the UTE and the employer (the CRA):
Sisters, Brothers and Friends,
Dear Brothers, Sisters and Friends,
BETWEEN THE CANADA REVENUE AGENCY AND THE UNION OF TAXATION EMPLOYEES
PARTICIPANTS
Management Union