Call Centres

Report of the Call Centre Committee

Eddy Aristil

National Call Centre Committee met on February 22, 2022

The following items were discussed with the agency:

  • Pilot project on introducing online chat
  • Update on the application of sections 60.01 and 60.02
  • Ratio of permanent vs contract employees
  • Plan for implementing the joint union-management committee’s recommendations about call centres

Respectfully submitted,

Eddy Aristil
Committee Chair

Friday, April 1, 2022

Important Information for Call Centre Members

Union News - September 2021

Off Phone Time

During the last round of collective bargaining, your Union, the Union of Taxation Employees (UTE), was successful in negotiating a provision to assist Call Centre members in enjoying a reprieve from the continuous engagement of responding to enquiries and requests for assistance from taxpayers. The following clause was agreed to during bargaining by the UTE and the employer (the CRA):

Wednesday, September 1, 2021