Minutes of the Call Centre Committee Meeting

Call Centre Committee
Minutes of the Call Centre Committee Meeting
January 27, 2026
DATE: January 27th, 2026 
TIME: 9:30am-12pm

ATTENDEES:

  • Brian Oldford (Chair)
  • Kevin Welgush (Co-Chair) (attending virtually) 
  • Trixie Gorzo (Member)
  • Richard Weintrager (Technical Advisor)

SUMMARY OF DISCUSSIONS:

In preparation to meet with the CRA in the afternoon, the UTE committee met in the morning to discuss our agenda items (below). The committee also discussed emerging issues.

AGENDA:

  • Review previous minutes
  • Items submitted by our members
  • Any updates on 100-day plan
  • Standing items for next meeting
  • Communicate – President conference
  • Review agenda items for afternoon meeting with CRA
  • Roundtable

DISCUSSION ITEMS:

  1. Wellness Plan - Morale
  2. Vacation Leave
  3. DMCC
  4. New WFM updates
  5. Coaching
  6. 7am starts in the west / 9:30am east coast start times
  7. Screen recordings
  8. Update on staffing
  9. Update on filing season – technology used
Subjects
Staffing