Brian Oldford
The Call Centre Committee had a meeting with the employer on July 8th.
We discussed “standing items” such as Staffing, the Perm/term ratio of employees at each ABSB contact centre worksite, updates on the DMCC (Debt Management Call Centres), and the continued work on the recently introduced Accountability Framework for the ABSB contact centres.
UTE presented and discussed concerns about the following nine (9) workplace issues:
Team morale, Vacation access, Call evaluations & scorecards, the Rehire process, Budget & coverage questions, the Duty to Accommodate (DTA), Equal service hours across the country, Union access to UTE members, and Onboarding presentations.
The meeting also went over upcoming changes in systems and technology platforms used by the CRA to “manage” call flow and handling.
The completed minutes should be posted in our website before September.
Prior to the meeting with the employer on July 8, the committee met to discuss emerging issues, strategies, and we also started planning for a special meeting with all the Call Centre Local Presidents.
This Union of Taxation Call Centre Committee meets on a regular basis dealing with the many different changes that are happening with our members.
Respectfully submitted,
Brian Oldford
Chair of the Committee