Brian Oldford
The committee meet with the employer (virtually)on January 29th as they provided us with the tool that will be using to replace the present CCAAT (Contact Centre Agent Assessment Tool). More updates will be followed in the upcoming months before the tool is implemented in the workplace.
The UTE Call Committee did meet in person on Feb. 6th prior our meeting with the employer.
One of issues we are dealing with is hours of work and shift schedules. We have now had a Teams meeting with Call Centre Presidents on a grievance campaign for shift work and working hours outside of our collective agreement.
We did have a long and intense meeting with the employer in the afternoon of February 6th and made them fully aware of actions of UTE in regard to hours of work in the workplace plus many other issues we are dealing with.
Respectfully submitted,
Brian Oldford
Chair of the Committee