Call Centre Committee

Report of the Call Centre Committee

April 2022

Eddy Aristil

National Call Centre Committee met on February 22, 2022

The following items were discussed with the agency:

  • Pilot project on introducing online chat
  • Update on the application of sections 60.01 and 60.02
  • Ratio of permanent vs contract employees
  • Plan for implementing the joint union-management committee’s recommendations about call centres

Respectfully submitted,

Eddy Aristil
Committee Chair