Call Centre Committee

Minutes of the Call Centre Committee Meeting

February 16, 2018 at 1:30 p.m.

IN ATTENDANCE:

Greg Krokosh, Chair
Jamie vanSydenborgh, Co-chair
Justin Von Bornhoft, Presidents’ Representative
David Girard, Technical Advisor

1. CALL TO ORDER

The committee was involved in the Auditor General report last fall shortly after the appointment of the committee members. Due to the lack of advance notice by the employer, we had little time to prepare and review the documentation prior to the public announce. The CRA action plan will impact the call centres and we have raised concerns to the employer.

Greg emphasises the importance to revive the committee with the membership and to involve the regional and local levels for the monitoring of issues that may affect our members.

2. CRA ACTION PLAN

The committee reviewed the action plan and identified areas of concerns.

3. CCART

The committee reviewed the documentation. Most of the issues are staffing issues and are going to be handled jointly with the staffing committee.

4. LOCAL’S AREA OF CONCERNS

On February 5th, an email to all locals was sent asking for issues or priorities in the call centres following the Auditor General report. The committee has reviewed and consolidated the issues to be discussed with the employer.