Call Centre Committee

Minutes of the Call Centre Committee Meeting

February 12-13, 2019

IN ATTENDANCE:

Greg Krokosh, Chair
Jamie vanSydenborgh, Co-chair
Justin Von Bornhoft, Presidents’ Representative
David Girard, Technical Advisor

1. CALL TO ORDER

Greg called the meeting to order.

2. REVIEW OF PREVIOUS MINUTES

Minutes of February 16, 2018 have been reviewed and approved except for a typo that was corrected.

3. Preparation for the committee meeting CRA\UTE

The committee have reviewed the employer’s response to the Committee’s questions, the

CCAAT application guidelines for managers and agents and the deck provided by the employer. Issues were identified to be discussed with the employer on February 13th.

4. Call Centres National Wellbeing Plan Committee

The employer requested two UTE representatives to sit on the Call Centres National Wellbeing Plan Committee. The committee selected Greg and David.

5. COMMITTEE MEETING CRA/UTE

The committee have raised the issues previously identified and the employer provided some clarification and will take our comments into consideration.

6. Communique preparation

The committee has prepared a communique to be sent to the call centres locals and posted on the website regarding the rollout of CCAAT.

7. Next meetings

The committee discussed the format and frequency of future committee meetings. Request will be sent to the National President for approval.